Frequently Asked Questions

How do I register for a class?

  • Click “Find a class” on our home page, choose your location by selecting the “+” sign left of the city/location and the all class dates will drop down from earliest to latest.  Click the date you want, select the class option you prefer, your payment type and then you are good to go!  You will receive a confirmation email shortly!

What do I need to bring to class?

  • The only item required is a photo ID.
  • We will provide everything needed the day of class including water, coffee, candy, pens, pencils, etc.
  • Some items to consider bringing, based on personal preference:
    • Personal beverage/snacks
    • Possibly lunch (if you are not driving; most locations do have some food options available)
    • Light sweater or jacket if prone to getting chilled (some locations have cooler rooms)

What if I have issues registering?

  • We know technology isn’t perfect!  If you have hit a glitch, give us a call!
  • Call our toll free customer service 1-844-704-FOOD(3663).  We can talk you through it or we can register you over the phone.

What if my credit card won’t go through while registering online?

  • We all know technology isn’t perfect!  Give us a call! 1-844-704-FOOD(3663)
  • Most of the time this is due to your computers firewall protection or an item not matching up perfectly with the credit card being used.

Can I bring payment to class?

  • Of course you can!  If you bring your payment to class, make sure to give it to the instructor when you sign in that morning.  We will write a receipt and hand to the individual attending class.

What form of payment do we accept?

  • All forms!  You can pay with a credit card, cash, check, or money order!

Who do I make the check/money order out to?

  • Hospitality Education Services
    • Although we do business as Raise-the-Grade™, our official corporation is Hospitality Ed. Services.

Where do I mail a check/money order?

  • Please mail your payment to our remittance address:

            2922 Windsor Chase Dr.

          Matthews, NC 28105

What if I can’t make it to class?

Can a person be substituted for myself or another person?

  • No problem!  Call us or email us and we will change the name on the registration.  There is no charge for this.  Call us toll free at 1-844-704-FOOD (3663) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

What if there is bad weather?

  • Our goal is to NEVER cancel class.  However, if the weather is not cooperating and we feel safety, for you or for us may be an issue, the class may be rescheduled or cancelled.  We will contact each student by phone and email to inform of the cancellation and reschedule to another date.
  • Also, if the class is NOT cancelled and student does not feel comfortable driving in bad weather, then please call or email and we will reschedule the person. Call us toll free at 1-844-704-FOOD(3663) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

How long will it take to receive my certificate?

  • Scores and certificates normally take between 8-10 business days.  If by chance someone is under a time crunch and will need the certificate before the normal grading period of 8-10 days, an online exam can be arranged in which the score is available immediately.  Upon obtaining a passing score, the certificate is immediately accessible as well.  To set up an online exam on the class day give us a call and we will take care of the rest.  There is no extra charge for taking the online exam.  

How will my score and certificate?

  • For pen and paper exams, we will email your score and certificate to the email verified during check-in the morning of the class date.

What if I haven't received my score and certificate?

  • Check the spam folder first.  If the score and certificate is not there, give us a call and we can send over right away.

What if I didn’t pass the exam?

  • Our pass rate for 2017 is currently around 93%, but, whenever you are ready you may come back and retake the entire class, or come in for the exam only whenever you are ready! The cost for retakes are $40.00, which covers the cost of the ServSafe scantron answer sheet.  

How do I register to re-take the class or exam if I didn’t pass?

  • If you need to retake the class/exam, call or email us for registration.  Choose a location and date from our website and call or email us at 1-844-704-FOOD (3663) or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Do I have to display my certificate up in the restaurant?

  • Per the NC Food Code Manual it is NOT mandatory to have your certificate displayed in your establishment. 
    • Some regulatory inspectors, however, like to see at least one certificate displayed.  Although it is not required to be posted, ask your inspector what he/she prefers and follow accordingly.  

Does it matter if my certificate is printed in black and white?

  • Yes, because there are now only digital copies, you may display the certificate in black and white or in color.

Do I have to be re-certified if I move to another state?

  • The ServSafe Managers Certificate is valid Nationwide!
    • However, if you are moving to another state it is a good practice to find out if there are either state or local requirements for food safety certifications.

Can I take the class online?

  • Yes!  Visit our home page and click “Find a Class”.  Scroll down to online classes highlighted in yellow.  Once you register and complete payment we will email you the access code within 24 hours.  Your price already includes your ServSafe scantron answer sheet.  Once you complete the course, call or email us and we will set you up for the exam!  1-844-704-FOOD (3663) or This email address is being protected from spambots. You need JavaScript enabled to view it. .

I have completed the online course, so how do I take the exam?

  • The ServSafe Manager Exam must be taken in person and proctored.  Choose a location and date from our website, under “Find a Class”, then call or email us to schedule your exam.  All you need to do is arrive by 2:45pm at the class location and your instructor will everything need for you.

Do I have to come for the full class?

  • We highly recommend attending the class, but honestly no.  You can register to take exam only by selecting the "Seasoned Veteran Pack".  If you are coming for exam only please arrive at the location between 2:30-2:45pm.

What if I am just recertifying?

  • Your ServSafe certificate is valid for 5 years.  Again, we highly recommend taking the class again, but not required.  Changes in the state or local legislature are the main reasons we recommend sitting in the one-day class.

What languages are the exams offered in?

  • For every scheduled class we order English, Spanish and Chinese (mandarin) exams.  However, the classes are taught in English unless otherwise noted.
  • If you need the exam in another language we can make sure to have it ready for you; BE SURE to select the language preferred when registering or in the additional notes.
    • Languages available for the written exam are: English, Spanish, Chinese (mandarin), French Canadian, Japanese and Korean.

Is the class taught in other languages?

  • We do offer the class in Spanish but not as frequently as English.  If Spanish classes are listed on our website, please call us.  Odds are we are looking at dates but have yet to confirm, and we can certainly put you on the call list as soon as we have confirmation.

Is the book available in Chinese?

  • We can order a Chinese (Mandarin) book, however, the book is an older version with information that may not appear on the exam.
    • Independent study is usually the best method if this is the case.